Privacy Policy — How ck66 Protects Your Personal Data

1 Introduction

This Privacy Policy describes how ck66 collects, uses, stores, protects, and shares your personal information when you access or use our online betting platform at ck66.lat. ck66 is the data controller responsible for your personal data collected through the platform.

By creating an account, accessing the platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any aspect of this Privacy Policy, you should not use the ck66 platform.

This Privacy Policy applies to all personal information collected through the ck66 website, mobile applications, customer support channels, and any other digital touchpoints operated by ck66. This policy should be read in conjunction with our Terms & Conditions, which govern your use of the platform.

2 Information We Collect

ck66 collects personal information in several categories to provide, maintain, and improve our services:

Account Registration Information:

• Full legal name as it appears on your government-issued identification
• Date of birth (to verify you are 21 years or older)
• Email address and mobile phone number for account communication
• Username and encrypted password for account access
• Residential address including city and postal code
• Nationality and country of residence

Identity Verification Information (KYC):

• Copies of government-issued photo identification (national ID card, passport, driving license)
• Proof of address documents (utility bills, bank statements, government correspondence)
• Selfie photographs holding identification for biometric verification
• Additional documents as required by applicable anti-money laundering regulations

Financial Information:

• Payment method details for deposits and withdrawals (bKash, Nagad, Rocket, Upay account information)
• Bank account details (account number, bank name, branch) where applicable
• Transaction history including deposit amounts, withdrawal requests, and processing timestamps
• Betting history including wagers placed, odds accepted, and settlement outcomes

Technical and Usage Information:

• IP address, device type, operating system, and browser information
• Session data including login times, logout times, and session duration
• Pages viewed, features accessed, and clickstream data within the platform
• Geolocation data (approximate location based on IP address)
• Device identifiers and cookies placed on your device

Communication Records:

• Records of customer support interactions via email, live chat, or other channels
• Survey responses and feedback you provide voluntarily
• Marketing communication preferences and opt-out selections

3 How We Use Your Information

ck66 uses the personal information we collect for the following legitimate business purposes:

• Account Management: To create, maintain, and secure your ck66 account; to authenticate your identity each time you log in; and to enable you to access platform features and services.
• Transaction Processing: To process deposits, execute withdrawals, reconcile account balances, and maintain accurate financial records of all transactions associated with your account.
• Regulatory Compliance: To verify your age and identity as required by law; to comply with anti-money laundering (AML) and counter-terrorist financing (CTF) regulations; and to respond to lawful requests from regulatory authorities or law enforcement agencies.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, bonus abuse, and other prohibited conduct as outlined in our Terms & Conditions.
• Platform Improvement: To analyze usage patterns, identify technical issues, optimize user experience, develop new features, and improve the overall performance and security of the platform.
• Customer Support: To respond to your inquiries, troubleshoot technical problems, resolve disputes, and provide assistance with account-related matters.
• Responsible Gaming: To implement and enforce responsible gaming tools including deposit limits, self-exclusion requests, and session time controls; and to identify players showing signs of problem gambling behavior.
• Marketing Communications: To send you promotional offers, bonus announcements, and platform updates where you have consented to receive such communications. You may opt out at any time.

4 Data Sharing & Third Parties

ck66 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with selected third-party service providers and partners in the following limited circumstances:

• Payment Processors: We share necessary transaction data with bKash, Nagad, Rocket, Upay, and banking partners to facilitate deposits and withdrawals. These providers process payments on our behalf and are contractually obligated to protect your financial information.
• Identity Verification Services: We share identification documents with third-party KYC verification providers to authenticate your identity, verify your age, and screen for fraud. These services use automated and manual review processes to validate your credentials.
• Game Content Providers: We share limited session data with third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to enable gameplay, track wagers, and settle bets accurately.
• Cloud Infrastructure Providers: We use third-party cloud hosting services to store data and operate the platform. These providers maintain physical and logical security controls meeting international standards.
• Analytics Services: We share anonymized and aggregated usage data with analytics platforms to understand user behavior patterns and improve platform performance. No personally identifiable information is included in analytics reports.
• Legal and Regulatory Authorities: We may disclose personal information where required by law, court order, or regulatory demand; or where necessary to protect the rights, property, or safety of ck66, our users, or the public.

All third-party service providers are selected based on their data protection standards and are bound by contractual confidentiality obligations. ck66 conducts due diligence reviews to ensure partners comply with applicable data protection laws.

5 Data Security Measures

ck66 employs comprehensive technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes:

• 256-bit SSL Encryption: All data transmitted between your device and ck66 servers is encrypted using industry-standard TLS 1.3 protocols, ensuring that sensitive information cannot be intercepted during transmission.
• Encrypted Data Storage: Personal information stored on our servers is encrypted at rest using AES-256 encryption algorithms. Database access is restricted to authorized personnel only.
• Two-Factor Authentication: Optional two-factor authentication (2FA) is available to add an extra layer of protection to your account login process.
• Regular Security Audits: ck66 undergoes periodic third-party security audits and penetration testing to identify and remediate vulnerabilities proactively.
• Access Controls: Access to personal data is limited to authorized employees and contractors who require such access to perform their job functions. All personnel are bound by confidentiality agreements.
• Secure Data Centers: Our infrastructure partners operate geographically distributed data centers with redundant power, cooling, and network connectivity, protected by physical security controls including 24/7 surveillance and biometric access systems.
• Incident Response: ck66 maintains a formal data breach response plan. In the event of a security incident affecting personal data, we will notify affected users and relevant authorities in accordance with applicable legal requirements.

6 Cookies & Tracking Technologies

ck66 uses cookies and similar tracking technologies to enhance your experience on the platform, remember your preferences, and analyze usage patterns. Cookies are small text files stored on your device that help the platform recognize you when you return.

Types of Cookies We Use:

• Essential Cookies: Required for basic platform functionality including login authentication, session management, and security features. These cannot be disabled without affecting platform operation.
• Functional Cookies: Remember your preferences such as language selection, display settings, and accessibility options to provide a personalized experience.
• Analytics Cookies: Collect anonymized information about how visitors use the platform, which pages are most popular, and where users encounter errors. This helps us improve the platform.
• Marketing Cookies: Track your activity across sessions to deliver relevant promotional content and measure the effectiveness of marketing campaigns. You can opt out of these cookies.

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may prevent you from accessing certain features of the platform. For more information on managing cookies, consult your browser's help documentation.

7 Data Retention

ck66 retains personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specific retention periods vary by data category:

• Account Information: Retained for the duration of your active account plus six years following account closure, as required by anti-money laundering regulations and financial record-keeping laws.
• Transaction Records: Retained for a minimum of six years following the transaction date to comply with financial auditing and tax reporting obligations.
• KYC Documents: Retained for six years following account closure as required by know-your-customer regulations and to defend against potential legal claims.
• Communication Records: Customer support interactions are retained for three years to maintain quality standards and resolve disputes.
• Marketing Data: Retained until you withdraw consent or for three years from the last interaction, whichever is sooner.
• Technical Logs: Server logs and analytics data are typically retained for 12 months unless required for ongoing investigations.

When personal data is no longer required, ck66 securely deletes or anonymizes it using industry-standard data disposal methods including secure file deletion and physical destruction of storage media where applicable.

8 Your Privacy Rights

ck66 respects your rights regarding your personal data. Depending on your jurisdiction, you may have the following rights, which you can exercise by contacting [email protected]:

• Right of Access: You may request a copy of the personal information ck66 holds about you. We will provide this information in a structured, commonly used format within 30 days of your request.
• Right to Rectification: If your personal information is inaccurate or incomplete, you may request that ck66 correct or update it. You can also update most information directly through your account settings.
• Right to Erasure: You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. Legal retention requirements may prevent immediate deletion.
• Right to Restriction: You may request that ck66 limit the processing of your personal data in specific situations, such as when you contest the accuracy of the data or object to processing.
• Right to Data Portability: You may request a machine-readable copy of your personal data to transfer to another service provider where technically feasible.
• Right to Object: You may object to processing of your personal data for marketing purposes or where processing is based on legitimate interests rather than legal obligation.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing before consent withdrawal.

To exercise any of these rights, contact us at [email protected] (plain text — not a clickable link) with details of your request. We may require additional identification to verify your identity before processing data subject requests. ck66 will respond to verified requests within 30 days.

9 International Data Transfers

ck66 operates internationally and may transfer your personal data to countries outside Bangladesh for processing and storage. This includes transfers to cloud infrastructure providers and third-party service partners located in jurisdictions with different data protection standards.

Where personal data is transferred internationally, ck66 ensures appropriate safeguards are in place to protect your information, including:

• Use of standard contractual clauses approved by relevant data protection authorities
• Selection of service providers certified under recognized data protection frameworks
• Implementation of technical security measures equivalent to or exceeding those required in Bangladesh
• Regular audits of international partners to verify ongoing compliance with data protection standards

By using ck66, you acknowledge and consent to the international transfer of your personal data as described in this Privacy Policy.

10 Children's Privacy

ck66 is an online gambling platform intended exclusively for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21, and use of the platform by anyone under 21 is strictly prohibited.

If we become aware that personal information has been collected from a person under 21 years of age, we will immediately delete that information, close the associated account, void any wagers, and confiscate any winnings in accordance with our Terms & Conditions.

Parents and guardians should monitor their children's online activities and use parental control software where appropriate to prevent minors from accessing age-restricted websites. If you believe a minor has created an account on ck66, please contact us immediately at [email protected] so we can take corrective action.

11 Changes to This Policy

ck66 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. Material changes to this policy will be communicated to registered users via email notification or prominent in-platform notice at least 14 days before the changes take effect.

The effective date at the top of this document indicates when the policy was last updated. We encourage you to review this Privacy Policy periodically to stay informed about how ck66 protects your personal information.

Your continued use of the ck66 platform following notification of Privacy Policy changes constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should cease using the platform and close your account before the effective date of the changes.

12 Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or ck66's data handling practices, or if you wish to exercise any of your privacy rights, please contact us through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Privacy Requests: "Privacy Policy Inquiry" or "Data Subject Request"
• Response Time: We respond to privacy inquiries within 5 business days and fulfill verified data subject requests within 30 days

ck66 is committed to working with users to resolve privacy concerns in a fair and timely manner. If you believe your privacy rights have been violated, you also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.